Biz2Biz Online - Ordering, Shipping and Return Policies

Ordering:

• Order On-line Securely by using our Safe Shopping Cart located on our product pages.
• For California orders, our "shop cart" will assess California Sales Taxes based on "ship to" zip codes. Non-California orders ship tax-free.
• All orders must be prepaid with either a credit card, check or bank wire transfer.
• To prepay with check, print your order via our shop cart and email the order along with a copy of your check (front and back) to biz2bizonline@live.com.
• We reserve the right to refuse service resulting from any web site errors
• For customer service, call (800) 338-5370, 9:00am - 5:00 pm (Pacific Standard Time)

Please make checks payable to:
Biz2Biz Online.


Our Return Policy:

Since our products are shipped directly from our manufacturers, Biz2Biz Online adhers to the return policies and minimum order requirements of each manufacturer. All returns must be done within 30 days after receipt of order. Full refunds or equal exchanges are NOT available if purchaser has changed their mind, made an error or determined a product is no longer wanted. In such instances, a restocking fee will be charged and purchaser will be responsible for all freight. Our manufacturer restocking fees range from 30-40%. So please read product descriptions carefully and call us with any questions.

If your order arrives damaged and you either note the damage on the delivery receipt or refuse delivery, we will provide a replacement at no additional costs and we will do our best to rush your replacement order to you as quickly as possible or issue you a 100% credit, whichever you prefer. However, if you claim damage after receipt of a product (concealed damage), a full credit may not be available or issued. So we request that you thoroughly inspect your merchandise before signing for it.

1. Most selections are shipped via UPS services or freight services(truck). In the majority of product selections the ship costs are in the cart system. When purchasing multiple items (especially larger items), the ship costs calculated in the cart may seem unreasonably high. In these cases, please submit your order for a quote only by selecting the Quote Only at the bottom of the order page in place of your payment information. We can then provide the corrected freight quote to you. Of course, you are welcome to call us toll free at 1-800-338-5370
2. Freight services are quoted for Dock-to-Dock delivery in the Continental U.S.A. 48 states only. To upgrade to inside delivery or lift gate service (usually for residential deliveries), please select the freight option for this service in the shopping cart.
3. Look for "Free Shipping" throughout our web site. Free shipping is indicated on the product pages and applies to the continental U.S. 48 states only.
4. If you prefer to use your own company UPS, Fed Ex or Freight accounts please provide this information in the comments section of your order. We can easily facilitate this for you without any additional fees or handling charges as is sometimes the practice.
5. Some delivery locations such as New York City for example require a delivery surcharge. If this is the case - and if you live or work there you are probably already aware of this - we will confirm with you any additional delivery fees prior to processing your order.
6. In many cases our ordering system does not charge a ship fee for accessories to larger items. However, if ordered separately, a UPS charge will apply. We will confirm this with you prior to processing your order of the accessories only.
7. Overseas shipments to be arranged by customer's carrier or freight forwarder. We can arrange delivery to US based freight forwarder's facility. In some instances, items shipping overseas may require special packaging and costs.